One of the challenges distribution centers face is having to process returned merchandise. Returns may be due to mis-shipped, damaged or unwanted items. In most cases it is necessary to record the originating order, the condition of the item, and to establish where the item should go.
Returns Processing
In the era of try-before-you-buy and free returns, efficiency in returns processing is becoming more critical for distribution centers and retailers.
As shipping volumes continue to rise, businesses must optimize both their outbound and reverse logistics.
Returns processing functions can include details such as purchaser verification, establishment of credit value, RMA#, product condition, and where returned merchandise is to be sent (to vendor, stock, destroyed or sold to discounter).
Automated processes help companies achieve
Efficiency is one of the main results of automation done right. Processes are well thought through and optimized to create repeatable success.
Smart controls and sensors result result in higher accuracy & throughput resulting in an improved bottom line.
Less manual processes & labor = less overhead & operations costs.
Customers who repeatedly receive the right product at the right time will give repeat business in return.
Accurate sortation means less shipping errors which greatly reduces chargebacks.
Automated systems take only a fraction of the floor space required for manual operations.